Questions about how our service works are completely normal, and this page is here to make everything clear and reassuring. Below you will find answers to the most common queries about our prices, fuel, booking process, service areas, cancellations and more, so you know exactly what to expect when you choose our friendly companion and support services.
How do I make a booking or enquiry?
You can reach us by phone, email or via our online contact form. Once we understand your needs, we will discuss suitable options and arrange a convenient time for your visit or activity.
How far in advance do I need to book?
We recommend booking as early as possible to secure your preferred date and time. However, if you need something at short notice, please get in touch and we will do our best to accommodate you.
What happens if I need to cancel or reschedule?
If you need to cancel or rearrange a booking, please let us know as soon as you can with at least 24 hours' notice. We understand that plans can change and will work with you to find an alternative time where possible.
If only one person is booked for an activity (e.g. Bingo), will it still proceed?
Yes. Activities will still go ahead even if only one person is booked.
Can family members be involved in planning support?
Yes. We encourage family involvement where appropriate and work together to create a support plan that feels comfortable and reassuring for everyone.
Do you provide medical or personal care?
No. We are a non-medical companion and support service, focusing on social visits, outings, appointments and light assistance, rather than nursing or personal care.
Is there an extra fuel charge?
No. All fuel costs are included in our quoted price, so there are no additional fuel charges.
